Who Am I?
Hi! I’m Lucy, founder of Happy Desk.
With over seven years as Head of CX & Operations in a fast-growing eCommerce business, I’ve mastered the art of streamlining processes for efficiency and growth.
I specialise in automation, customer experience, and process optimisation - helping businesses work smarter, not harder. My mission is simple: to free you from time-consuming admin so you can focus on what you do best and scale with ease.
Let’s talk about how I can help your business thrive!
Here’s how I can help:
Custom Dashboards
Create custom dashboards to visualise your data, recognise trends and keep up to date withto
Email Optimisation
Improve deliverability, automate email sequences, and streamline communication to ensure your messages reach the right audience at the right time.
Process Automation & Triggers
Save time and reduce errors by automating repetitive tasks, setting up smart triggers, and optimising workflows for maximum efficiency. Just sit back and relax while your automations take care of everything for you.
Custom Coding & Integrations
We can go the extra mile using python script and UI Path for more complex automations and processes
Here’s the best part...
I offer a FREE process assessment – no strings attached! I’ll review how you’re currently running things and give you a detailed overview of where you could save time, money, and effort.
No pressure, no obligation. If you love the ideas, you can choose to go ahead – and if not, you’ll still walk away with valuable insights into your business.
Book your free assessment today and see how much time (and stress) you could save
What Our Customers Say
"Working with Happy Desk has been an absolute game-changer for my business. As a midwife and PT for pregnant women, I was constantly overwhelmed with managing class schedules, invoicing, and keeping my instructors in the loop. I felt like I was drowning in admin work and was on the verge of hiring a VA but now I don't have to.
Lucy completely transformed my systems! Now, my class lists are automatically sent to my instructors, invoices are generated without me lifting a finger, and my emails are streamlined to save me hours every week. I finally have time to focus on growing my business and supporting my clients without the stress of manual admin.
If you're struggling with messy systems, I cannot recommend Happy Desk enough. The impact has been priceless and I can now focus on growing my business and spending more time with my little ones!"